Role: This position defines infrastructure architecture strategies, directions, standards, and management to include disaster recovery, security, systems, servers, applications, monitoring, performance, and storage. This position manages a team of systems engineers responsible for server, cloud, and application administration. This role must ensure reliable 24x7 operations and be a champion for Blaze’s journey to Cloud. This is a visible, strategic role tasked with building and maintaining a best-in-class Operations function that operates with a Cloud-first mindset.

Major Duties and Responsibilities

• Work in conjunction with the IT leadership team to assess and implement a hybrid server infrastructure that includes a Cloud based strategy.
• Working with other leaders in IT to continuously assess current patching and software deployment processes to identify risks and/or bottlenecks and implement solutions towards achieving continuous uptime and enhanced security in support of DevOps and CI/CD.
• Partner with Information Security to deliver on key information security and IT risk related initiatives and ensuring compliance with or mitigation of audit and exam findings.
• Implement and manage processes and controls that assure maximum uptime, continual improvement, and quick service for both on-prem and Cloud workloads.
• Develop and implement a robust Disaster Recovery strategy for critical systems and server infrastructure as well as a resilient server infrastructure eliminating single points of failure.
• Oversee the design, implementation, deployment, management, and maintenance of systems/applications, monitoring tools, upgrades, and administration of all IT systems to include applications, servers, storage, and databases to ensure proactive and timely identification and resolution of problems in the computing environment.
• Establish service level agreements (SLAs) and operating level agreements in alignment with company objectives and customer needs.
• Manage third party vendor relationships and hold them accountable for delivery of outsourced functions including negotiating and management of contracts with key service providers to ensure service levels are met.
• Establish standardized processes and key operational metrics to effectively manage performance and operations.

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s 5A culture – Ambassador, Achievement, Ambition, Ability and Attitude
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Experience/Education/Certifications/Licenses

• Bachelor’s degree in computer science or a related field preferred or relative experience
• 7 to 8 years of IT experience, focused on cloud, infrastructure, datacenters, messaging, collaboration, Cloud, O365, wide area network

Demonstrated Knowledge

• Must have positive outlook, pleasant demeanor, decisiveness, and professionalism.
• Analytical person by nature, even when you don’t have all the answers
• Flexible and adaptable in an ever-changing environment
• Strong diligence.
• Strong customer service skills.
• Ability to multi-task.
• Strong organizational and planning skills.

Communication Skills

Ability to develop and implement responses to members/staff to document and develop new and ongoing techniques to improve processes; written communications draw from expert information from the field whether as an individual contributor or manager

Physical Requirements

Ability to sit an stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs

Diversity creates a healthier atmosphere and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.